Cisco Unified Contact Center

introservers

 
 

Services

This solution is ideal for:

Mid- to large-sized companies with an existing legacy contact center infrastructure

Clients seeking to build a new contact center

Clients seeking to expand operations that have exhausted capacity within their existing contact center solution

Clients interested in moving their contact center infrastructure to a converged VoIP platform

ProSys maintains a highly skilled technical and support staff to service all of our customers’ needs, including those within our contact center offering. To ensure our clients are receiving the quality service they have come to expect, ProSys breaks the process down as follows:

Assess

ProSys begins the process by sending in highly skilled engineers to analyze your current contact center arrangement. From there, a compelling assessment is compiled that provides the basis for an architected solution using Cisco’s Unified Contact Center Enterprise solution.

Design

Once the assessment is complete, skilled design engineers oversee the design process to ensure proper solutions are created that will meet all of the outlined contact center needs.

Implement

With a carefully developed design in hand, trained implementation teams execute the installation and set-up, ensuring a successful project with a shorter deployment cycle.

Support

Following implementation, ProSys completes the process by providing quality support services, ensuring quick responses to any questions or needs that may arise and guaranteeing an increase in overall customer satisfaction.