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Cisco Unified Contact Center  
Overview This solution is ideal for: Mid- to large-sized companies with an existing legacy contact center infrastructure Clients seeking to build a new contact center Clients seeking to expand operations that have exhausted capacity within their existing contact center solution Clients interested in moving their contact center infrastructure to a converged VoIP platform An integral part of the Cisco Unified Communications system, Cisco’s Unified Contact Center Enterprise (UCCE) solution provides intelligent routing, voice self-service, computer telephony integration (CTI) and multichannel contact management. By enabling users to move beyond the typical levels of call center customer service, Cisco’s UCCE solution introduces callers to what Cisco calls the “Customer Interaction Network”, extending customer service capabilities across the entire organization with a more integrated and collaborative approach. This ultimately leads organizations to achieve higher levels of customer satisfaction and a better overall customer experience. Combine this winning contact center solution with ProSys’ certified engineers, quality support and exceptional services, and you have the state-of-the-art, comprehensive contact center solution you’ve been looking for. Whether you have an existing contact center in need of an upgrade, or you are an organization who is tired of outsourcing your contact center needs and would like to add those capabilities in-house, ProSys has the complete contact center solution you need to make it happen.
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ProSys is proud to be one of just a few solutions providers that are Cisco Master Unified Communications Specialized.