Lifecycle & Desktop Services

From procurement to disposal, ProSys’ knowledgeable technical staff is trained to support your organization’s IT assets. Because failure to take the entire PC lifecycle into consideration can often lead to inefficiencies and an overall rise in your total cost of ownership, we work to provide your company with a number of solutions to augment your IT department resources aimed at finding more cost-effective ways of ensuring quality service to your end-users. Our energies are focused on acquiring and maintaining the resources necessary to provide you with the most reliable desktop support services, as well as the know-how to assess and build our support structures around both your present and future needs.

ProSys Lifecycle & Desktop Services allow end-users to remain productive by providing break/fix, troubleshooting, maintenance and management services. Authorized by most major manufacturers, ProSys can also provide warranty support as well as flexible Service Level Agreements to meet the needs of budget-conscious customers and out-of-warranty equipment scenarios.

Here is a sample list of support services that ProSys can provide:

On-Site Support Services

• On-Site Help Desk
• Legacy and Shrink-Wrapped Application Support
• Call Trend Analysis
• Hardware Repair & Maintenance (Break/Fix)
• Deskside Application Support
• Moves, Adds, Changes(MACs)
• Staff Augmentation
• Asset Management
   

Centralized Support Services

• Desktop Management
• Asset Management
• Software License Monitoring and Distribution
• Centralized Help Desk Legacy and Shrink Wrapped Application Support
• Call Trend Analysis
• National Depot Services
• Repair, Maintenance and Hot Spares Program
• System Upgrades and Redeployment